We know that when responsible tenants live in tidy homes owned by responsible landlords, everybody wins.

We’ll be up-front and honest about our expectations and your obligations as a tenant. In return, we’ll ensure that your home is well-maintained and that any issues are dealt with as soon as possible.

We understand that trying to find a new home can be stressful. Some of the ways we help make the whole process easier are:

  • we try to make viewings at times that suit you

  • when you make an application for one of our properties we aim to let you know the outcome within 48 hours

  • if your application is successful we quickly get all the paperwork to you so you can start making plans

  • we assist with advice on connecting utilities

  • we are always only a phone call or text away

  • we keep on top of maintenance issues that may arise during your tenancy


Before I moved in Firsthand sent me lots of information about my new rental, and how to sort out electricity, gas etc. Their ‘Welcome Home Pack’ was really useful and just made the whole process so much easier. If I ever have any questions I just text Valeria and she gets back so quickly. Thanks!
— David G, Epsom

Thank you very much for everything and that you always respond to our queries. Our friends just found a place through another property management company, and the agent is just ignoring them now that they’ve moved in. Just made us realize how lucky we are to have ended up with you.
— Corne M, Titirangi

Want to apply for one of our properties? Please click the button to be taken to our online application form.

If you believe there is a maintenance issue at your home that requires attention please click this button and then complete the form.

We recommend you make sure you have adequate renters' insurance cover. Find out more by clicking on the above button.