IN PROPERTY MANAGEMENT, LESS IS MORE.
Some other companies let their individual property managers handle more than 150 properties. At Firsthand, we refuse to let ours manage more than 60.
Why? Because we care about the details. If you're a property investor that would like your Auckland asset handled with greater care, you need a management company that cares about the details. Simply give us call to have a chat about how we can give your asset the attention it deserves. P: 09 6317196 or M: 021 474435
We are happy to offer a free rental appraisal along with a sit-down meeting about any questions you may have around renting, keeping up with legislation, maximising returns and so on.
At Firsthand we take a different approach.
We believe high service levels can ONLY be maintained when a manager has enough time to do their job effectively. This is exactly why we limit the number of properties in each of their management portfolios to 60. This approach leads to more attention to detail, and allows proactive management, quicker response times, a tenant that is less likely to leave, and a client that has peace of mind that their property is in safe hands.
REGULAR MAINTENANCE REPORT
We keep a close eye on your property to catch maintenance before it becomes a problem.
NO HIDDEN CHARGES
There are no surprises in our fees. We don't have any 'add-ons' to invoices we pay on your behalf.
WE CARE ABOUT DETAILS
We work hard to avoid missing details so we can maintain positive relationships.
WE WORK WITH YOU TO ATTRACT AND KEEP QUALITY TENANTS
We have firsthand experience in both owning and managing rental properties. Over the years we have seen that well-maintained properties attract tenants that respect their rental homes and work with the owner to protect the asset by taking good care of it, as well as letting us know if there any maintenance issues, big or small. To help our owners receive consistent and optimal returns we regularly provide short- and long-term maintenance recommendations, as well as personalised advice on how to further improve their rental income.
When we are helping you find tenants the first stage is to market your property in its best light, which we do by using eye-catching photography and a comprehensive property description. Your property is then advertised across multiple channels to capture the right applicants. Our tenant application process is designed to capture the perfect person for your place.
Helping you choose the right tenant is something we're particularly good at. We let you make the final decision, of course, however our shortlist of prospective tenants that we show you will only have people that we would be happy to put in our own properties.
24 hour access to your account
We run a commercial Trust account for all rental payments to provide owners with additional peace-of-mind; all of our owners can login to their account to view transactions and balances. NB we pay rents out to owners weekly, or as preferred.
If you are one of our owners please login below.
The Firsthand owner:
provides a well-maintained property to their tenants;
understands that quick attention to maintenance requests not only protects their property’s value, but also results in more stable tenancies with less vacancy periods;
complies with government legislation regarding smoke alarms and insulation, and is prepared to ensure their property will meet the new Healthy Homes Standards that come into effect 1 July 2021;
holds landlord insurance.
The Firsthand tenant:
is sensible, with great references and an excellent credit history;
cares for their rental property as if it was their own home;
communicates quickly when they encounter any maintenance issues to prevent small issues becoming big problems;
prefers staying long-term.
“I went with Firsthand, and they’ve been so easy to deal with. They don’t bug me with minor details or maintenance requests, they just handle it all so I can focus on my family and business interests”
“Happy to recommend Firsthand Property Management, they look after any issues for the property, without me having to get involved.”
“Thank you so much for getting the tenants so quickly and assisting with access and everything else, you have been great to deal with, very professional and thorough and I am really happy.”
“I wanted my investment to keep returning an income with minimal input from myself as I’m busy building up a business. I wanted property managers with strong knowledge and a hands-on approach. I went with Firsthand, and have never looked back! At last I have a team I can trust to look after my asset. ”
