Our story
At Firsthand, we understand the challenges property owners face in achieving consistent, hassle-free returns. With experience managing personal and family trust investments, we've been let down by traditional property managers in the past. That's why we decided to take control and manage our properties ourselves, seeking peace of mind through a more personalised approach.
Firsthand Property Management was founded by Paul and Valeria Burrows in 2017. By combining our abilities we present a team that is able to provide all of our owners with an outstanding property management service.
Valeria Burrows
Valeria's extensive experience in business management provides exceptional skills in fostering strong relationships with property owners and tenants. Her keen eye for detail not only enhances efficiencies but also ensures a high level of customer service. With a deep commitment to maintaining these vital connections, Valeria brings a unique blend of professionalism and personalised care to property management.
Paul Burrows
A former professional firefighter, Paul brings a wealth of experience and a pragmatic mindset to our team. He is dedicated to promptly addressing any minor repairs, ensuring our customers' needs are met efficiently. Additionally, he assists them in devising economical strategies for the routine upkeep of their properties, guaranteeing long-term satisfaction and value.
Firsthand Property Management: where peace of mind meets professionalism
At Firsthand, we stand out for our unwavering dedication to delivering top-notch property management services tailored to individual client needs.
Our team blends years of expertise with a deep commitment to exceptional customer care. Every aspect of property management is meticulously handled with precision to ensure your peace of mind. We prioritise efficiency and effectiveness in managing every detail, going the extra mile to guarantee your property is in reliable hands.
With Firsthand, rest assured that you can enjoy a fully customised, full-service experience, freeing you to reap the benefits while we take care of the rest.
The key to our success in property management is the combination of customer service skills that have been developed over 20 years of business and property administration, and a passion for problem-solving along with a practical can-do attitude.
We strongly believe in property investment for financial security and understand the need to protect these assets for now and the future. Let our family take care of your family’s assets - contact us today for a chat.
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