Anyone can become a property manager. But we’re not just anyone.

Are you tired of generic property management companies that treat you like just another number? Look no further, because at Firsthand, we pride ourselves on delivering a level of service that is truly unmatched.

As a top-rated boutique property management company, we go above and beyond to provide our clients with peace of mind knowing that their property is in professional hands. Our customised approach ensures that your unique needs are met with precision and care.

When you choose Firsthand, you are choosing a full-service experience that is tailored to you. From tenant screening and tenancy agreements to maintenance and financial reporting, we handle it all so you can relax and enjoy the benefits of your investment.

Don't settle for anything less than exceptional. Contact Firsthand today and discover the difference of working with a property management company that is simply not just anyone.

Our clients are everything!

At Firsthand, we understand the pivotal role our clients play in our business. They are at the core of everything we do, driving us to provide them with exceptional service and peace of mind care. We are dedicated to delivering professional and reliable services that earn the trust and loyalty of all of our clients. Our ultimate goal is to see our clients happy and satisfied, knowing that their properties are in capable hands.

If you are a property owner seeking to optimise your investment without the headaches of day-to-day management please get in touch.

How can we offer such a customised service level?

We ensure that each manager has enough time to care for your property to our high standards e.g. find the best tenants, do comprehensive inspections, maintain open communication with all parties, check rents daily, follow up with tradesmen, and ensure that the property meets all legislation to protect the owner from inadvertent breaches. We do this by limiting the number of properties any one of our managers can look after to just 60.

What owners can expect from us

Competitive fees

At Firsthand, we offer competitive fees to our clients without compromising on service levels, with an average management fee of 8% +GST. You can enjoy more peace of mind knowing you are getting the best value for your money.

No hidden charges

There are no surprises in our fees. We don't have any 'add-ons' to invoices we pay on your behalf.

Comprehensive inspection reports with photos

Inspections are undertaken every three months and reports are sent through to you once uploaded to our system. Owners can also log in to their owner portal to review all inspections.

24 hour access to your landlord account

Landlords can log in to their portal at any time to view such details as account statements, information on income vs expenses, and completed or outstanding maintenance and inspections.

Money held in Trust account

We run a Trust account for all rental payments to provide owners with additional peace-of-mind.

Rents paid weekly, fortnightly, monthly as requested

We know that every owner has their own requirements and are happy to pay rent out at a frequency that suits.

Regular maintenance reports

We keep a close eye on your property to catch maintenance before it becomes a problem.

In-house maintenance service

We offer an in-house handyman service to ensure a quick response to maintenance issues, as well as having a great team of contractors at our fingertips.

Professional team undertake regular training and policy update sessions

We ensure that staff are up-to-date with tenancy legislation and offer regular in-house and outsourced training so that we can continue to serve our clients efficiently using best practices.

We care about the details

We work hard to avoid missing details so we can maintain positive relationships with both owners and their tenants.

We work with you to keep and attract quality tenants

Helping you choose the right tenant is something we're particularly good at. We let you make the final decision, of course, however our shortlist of prospective tenants will only propose people that we would be happy to put in our own properties.

Maintaining your property

To help our owners receive consistent and optimal returns we regularly provide short- and long-term maintenance recommendations, as well as personalised advice on how to further improve their rental income.

The Firsthand owner:

• provides a well-maintained property to their tenants;

• understands that quick attention to maintenance requests not only protects their property’s value, but also results in more stable tenancies with less vacancy periods;

• complies with government legislation regarding smoke alarms and insulation, and is prepared to ensure their property will meet the new Healthy Homes Standards that came into effect 1 July 2021;

• holds landlord insurance.

The Firsthand tenant:

• is sensible, with great references and an excellent credit history;

• cares for their rental property as if it was their own home;

• communicates quickly when they encounter any maintenance issues to prevent small issues becoming big problems;

• prefers staying long-term.Our managers hold professional qualifications so that you can be assured that we are knowledgeable about and up-to-date with all relevant legislation and guidelines.

On top of that, we keep your money safe in a Trust account. All of our landlords can login to view exactly what is happening with their account, anytime, and from any device.

We have been granted membership to relevant industry bodies, which also helps reassure our clients that their assets are in safe hands.

Contact us today to learn more about how Firsthand can elevate your property management experience to the next level.

To log in to your owner portal, or request a free appraisal, please click the buttons above