We take a personal approach to each client relationship – going over and above to ensure that a property is managed to the very highest of standards.

Our firsthand experience in investing and management means we treat every property like it’s our own - this means we keep a close eye on everything. This is why we limit the number of properties each manager can look after to just 60. This allows each manager to provide the highest level of care by giving them time to find the best tenants, do comprehensive inspections, maintain open communication with all parties, check rents daily, follow up with tradesmen, and ensure that the property meets all legislation to protect the owner from inadvertent breaches.

All of our owners and tenants are treated with respect, courtesy and professionalism.


 
 
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 MAINTENANCE REPORTS

We keep a close eye on your property to catch maintenance before it becomes a problem. 

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NO HIDDEN CHARGES

There are no surprises in our fees. We don't have any 'add-ons' to invoices we pay on your behalf.

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WE CARE ABOUT DETAILS

We work hard to avoid missing details so we can maintain positive relationships.


What Our Property Management Fees Include

  • Income collection and reporting

  • All client funds held in commercial Trust account

  • 24/7 online login to your owner account so you can view transactions, maintenance tasks and inspections

  • Rents paid to you weekly (or as preferred)

  • End of year financial report

  • Property maintenance - arranging & managing repairs, follow-ups before payment, obtaining quotes for larger jobs

  • Preventative maintenance reports - to stop small issues becoming big problems

  • Full inspections with photos - thorough inspections of your property, including an initial inspection with the new tenant, regular routine inspections (4 per year), and exit inspections when a tenancy ends

  • Regular rent reviews

  • Providing your tenants with a ‘Welcome Home’ pack that details what we expect from them, what they can expect from us, any property specific information (eg location of water meter, rubbish collection days, specific property instructions or quirks etc), tips on keeping their home warm and dry, approved emergency electrical & plumbing contact details etc

  • Resolving any disputes that may arise in a professional and timely manner

  • Regular newsletters and policy updates

  • Compliance checks and updates - we are always completely up-to-date with legislation so will ensure your rental is fully compliant with any new rules

  • Attendance at Tenancy Tribunal hearings

  • Professionally qualified team

  • Quick response to all owner and tenant communications

Our standard management fee is 8% + GST on unfurnished properties and 9% + GST for furnished properties.

MANAGEMENT TERM

Our property management contracts run for a minimum of 6 months, with 3 month's notice required in first 6 months, thereafter only 1 month notice in writing required.

OWNERS WITH MULTIPLE RENTAL PROPERTIES

If you have more than one investment property please ask about our bespoke ‘multi-property’ fee package.

COSTS AROUND ESTABLISHING A NEW TENANCY

MARKETING: The charge to our clients for advertising their property on Trademe and social media is $79 + GST and includes an up-to-date rental appraisal, taking suitable photos for advertising, and marketing activities.

ESTABLISHING A NEW TENANCY: Following the letting fees ban to tenants, we must now charge a New Tenancy Fee of $500 + GST to screen, identify, process and sign up suitable tenants. This fee includes: travel to and showing of your property, a streamlined and comprehensive application process, thorough tenant screening including full credit & reference checks plus background checks, preparation of tenancy agreement (including additional, often property-specific, conditions added to the agreement), charging and processing bond, insulation status assessment, and initial move-in inspection with photographs. Please visit our SERVICES page for more details.

ADDITIONAL SERVICES

Please see this page for other ways we can help make your life easier.