We have firsthand experience in both owning and managing rental properties. Over the years we have seen that well-maintained properties attract tenants that respect their rental homes and work with the owner to protect the asset by taking good care of it, as well as letting us know if there any maintenance issues, big or small. To help our owners receive consistent and optimal returns we regularly provide short- and long-term maintenance recommendations, as well as personalised advice on how to further improve their rental income.

When we are helping you find tenants the first stage is to market your property in its best light, which we do by using eye-catching photography and a comprehensive property description. Your property is then advertised across multiple channels to capture the right applicants. Our tenant application process is designed to capture the perfect person for your place.

Helping you choose the right tenant is something we're particularly good at. We let you make the final decision, of course, however our shortlist of prospective tenants that we show you will only have people that we would be happy to put in our own properties.

24 hour access to your account

We run an audited Trust account for all rental payments to provide owners with additional peace-of-mind; all of our owners can login to their account to view transactions and balances. NB we pay rents out to owners weekly, or as preferred.

If you are one of our owners please login below.

The Firsthand owner:

  • provides a well-maintained property to their tenants;

  • understands that quick attention to maintenance requests not only protects their property’s value, but also results in more stable tenancies with less vacancy periods;

  • complies with government legislation regarding smoke alarms and insulation, and is prepared to ensure their property will meet the new Healthy Homes Standards that come into effect 1 July 2021;

  • holds landlord insurance.

The Firsthand tenant:

  • is sensible, with great references and an excellent credit history;

  • cares for their rental property as if it was their own home;

  • communicates quickly when they encounter any maintenance issues to prevent small issues becoming big problems;

  • prefers staying long-term.

Thank you so much for getting the tenants so quickly and assisting with access and everything else, you have been great to deal with, very professional and thorough and I am really happy.
— Sonya B, Mt Eden

I wanted my investment to keep returning an income with minimal input from myself as I’m busy building up a business. I wanted property managers with strong knowledge and a hands-on approach. I went with Firsthand, and they’ve been so easy to deal with. They don’t bug me with minor details or maintenance requests, they just handle it all so I can focus on my family and business interests.
— Anton R, Mt Eden