At Firsthand, we know how to protect your asset. As property investors ourselves we have years of firsthand experience in both residential and commercial property management and maintenance. In fact, we have an absolute passion for protecting property assets for the current and future financial security of our clients and their families. That's why we care for every property on our books as if it were our own. 

All of our managers hold professional qualifications so that you can be assured that we are knowledgeable about and up-to-date with all relevant legislation and guidelines. 

By limiting the number of properties any one of our managers can look after to just 60 we ensure that each manager has enough time to care for your property to our high standards e.g. find the best tenants, do comprehensive inspections, maintain open communication with all parties, check rents daily, follow up with tradesmen, and ensure that the property meets all legislation to protect the owner from inadvertent breaches.

On top of that, we keep your money safe in a Trust account. All of our landlords can login to view exactly what is happening with their account, anytime and from any device.

We have been granted membership to relevant industry bodies, which also helps reassure our clients that their assets are in safe hands.

There are a huge number of property managers in the Auckland market. To make your decision a little easier, we’ve outlined a few of things that make us different. If they’re the kind of things you’re looking for, we’d love to sit down for a no-obligation chat about how we can look after your investment so just send an email or call us.

We’re small enough to care

When you sign up with a big property management company, you run the risk of being treated like a number. At Firsthand the service and level of care is quite different. Our team take a personal approach to each client relationship – going over and above to ensure that a property is managed to our very highest standards.



We aim for win-win situations

At Firsthand we know that when the objectives of the tenant and the landlord are aligned everyone wins. We build relationships that result in positive outcomes, such as reduced tenant turnover, less hassles for everyone, and a higher return on investment.



We’re good at getting along

At Firsthand we have a natural empathy for people. We’re good listeners and have an excellent intuition when we meet people. This makes finding the right people for each property easier, dealing with any issues faster and keeping people in the loop simple.